Return and Refund Policy

Check before you pay

We are paid on delivery, and that protects you directly: you may open the parcel and inspect the product in front of the courier before paying anything.

If the product does not match what you ordered, or arrives damaged, do not pay — refuse the parcel and tell us the same day so we can sort it out.

Refusing at delivery

Refusing a parcel at delivery costs you nothing: neither the product price nor the delivery fee. The parcel comes back to us through the carrier.

Please refuse a parcel only for a genuine reason. Repeated refusals without reason may lead us to stop accepting orders from the same number.

Returns after delivery

Because inspection happens before payment, we do not accept returns once the parcel has been accepted and paid for, except for the damaged or wrong item cases below.

Damaged or wrong item

If you find after delivery that the product is damaged or different from what you ordered, contact us within 48 hours with clear photos of the product and its packaging.

Once verified, we replace the product or refund what you paid. In that case we cover the return cost.

Items that cannot be returned

• Hygiene and personal care products once opened.
• Underwear and products that cannot be resold for hygiene reasons.
• Products made or customised to your order.
• Products damaged by misuse after delivery.

How refunds are paid

Because payment is in cash, refunds are made by whichever method we agree with you: cash when we collect the product from you, or a transfer to your CCP or bank account.

Processing usually takes a few days from when we receive the product and check its condition.

Return shipping costs

We cover return costs when the fault is ours — a damaged or wrong item. In other cases return shipping is the buyer's responsibility.

Contact us

You can reach us through the contact details shown on the store.